Shipping policy

Shipping & Delivery Policy

At Hers of Hampshire, every order is thoughtfully prepared and carefully packaged to ensure your candles and wax melts arrive safely and beautifully presented.

I aim to make your shopping experience as simple and enjoyable as possible, from choosing your favourite fragrance to receiving your parcel.

Where I Deliver

Hers of Hampshire currently delivers to addresses within the United Kingdom only.

International shipping is not available at present.

Order Processing & Dispatch

Orders are normally prepared and dispatched within 2–3 working days of being placed.

Working days are Monday to Friday, excluding UK bank holidays.

During particularly busy periods, including Christmas, dispatch may take a little longer. If there is an unexpected delay, I will contact you as soon as possible.

Delivery Charges

Standard UK Delivery — £4.99

Standard delivery is available for orders under £50.

Complimentary UK Delivery — Orders of £50 or More

Enjoy free standard delivery when your order total reaches £50 or more, after any applicable discounts.

Express delivery is not currently available.

Delivery Times

Once dispatched, orders are normally expected to arrive within approximately 3–5 working days, depending on the delivery service and destination.

Please note that delivery estimates are separate from the 2–3 working days required to prepare and dispatch your order.

Delivery times are estimates rather than guaranteed arrival dates. Postal delays may occasionally occur, particularly during busy seasonal periods.

Packaging

Every Hers of Hampshire order is carefully packaged to protect your candles and wax melts during transit.

Where practical, I aim to use thoughtful, environmentally conscious packaging materials in keeping with the values of Hers of Hampshire.

Delivery Addresses

Please check that your delivery address is complete and accurate before placing your order.

If you notice an error after ordering, please contact me as soon as possible at hersofhampshire@gmail.com.

I will do my best to amend the address before dispatch, although changes cannot always be made once a parcel has been handed to the delivery provider.

Missing, Delayed or Damaged Parcels

If your order has not arrived within the expected timeframe, or if your items arrive damaged, please contact me so that I can investigate and help resolve the issue.

For damaged items, photographs of the product and packaging are helpful where available.

Your statutory consumer rights remain unaffected, including the seller's responsibility for goods until they are delivered to you or someone you have authorised to receive them.